privacy

Privacy and data protection

What we will use your personal information for

We will only use your personal information for:

• providing our products and services
• administration and customer services
• fraud prevention
• research and analysis
• legal and regulatory reasons, and
• marketing products and information of the Fortis Group unless you have asked us not to in your application

We will keep your information for a reasonable period of time for these purposes.

You have the right to ask for a copy of the information that we hold about you. We are entitled to charge you a small administrative fee for giving it to you.

Where we may get your personal information from

We may get personal information from you, your financial adviser or from other sources—for instance your doctor.

We may ask your doctor for information before we offer you cover. We may also get a report from your doctor or telephone you for more information after your cover has started. If we find that we have been given incomplete, inaccurate or untrue information, or we do not receive the report from your doctor or you are unavailable for interviews, we reserve the right to cancel your cover within 13 weeks.

Who we will share your personal information with

We may share information about you solely for the purposes listed above in What we will use your personal information for. We will only share this information with certain named third parties. These parties are:

• Fortis Group's current auditors from time to time (the identity of which can be provided on request)
• our reinsurers (a list of these reinsurers can be provided on request)
• our third-party service providers
  your financial adviser, unless you have made a confidential application
• other parts of the Fortis Group and
• legal and regulatory bodies

We may give copies of medical information we obtain about you to your own doctor.

Giving us information about another person

If you give us information about another person, you confirm that they have given you the authority to consent to the processing of their personal data. You also confirm that you have informed them of our identity and the purposes for which we will use their personal data.

Monitoring and recording telephone calls

We may monitor and record telephone calls and keep the recordings. This is to make sure we have an accurate record of your instructions and for use in training and quality assurance.

If you would like more information about how we will use your personal information or you would like to choose how you get marketing communications from us, you can:

• phone us on 0845 600 6820 (calls should cost no more than 5p per minute from a BT land line, networks amy vary)
• email us on enquiries@fortislife.co.uk
• write to us at Fortis Life UK limited, PO Box 205, Wymondham, NR18 8AH

We are open Monday to Friday, 9.00am to 5.00pm, except for bank holidays.